One of the biggest complaints we have dealing with contractors is the huge reliance most of them have on answering services or voicemails. Last year we made the commitment to have a full time office staff to take calls and schedule estimates and jobs. It was a huge improvement. This year we hired a second “appointment center” staff member to help further our commitment to redefining our industry. It has already improved our responsiveness to our customers requests.
Our hours are 8am to 5pm Monday through Friday. We are closed weekends and we close for outdoor work in the winter though we still do interior work as needed.
Another of our off season improvements is the addition of a third rig, this one exclusively for the Tri-Cities market. In the past when it got especially busy we had to pull a rig from their assigned territory to help in Tri-Cities. Having a dedicated rig stationed there will make us that much more responsive to each location.
Our biggest improvement is in the estimating side of the operation. Production will now estimate all jobs. As a result for the vast majority of jobs we will provide proposals not estimates. In other words our customers will not have to worry about any overage charges. The single biggest complaint was over surcharges. With the changes we have made won’t even be a possibility for 90%+ of our estimates.
More responsive, less “guesstimating” that is redefining our industry.
Superior technology, Superior polymers, Superior results.